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The Bureau of the Fiscal Service (Fiscal Service) had existing instances of Salesforce, Fiscal Service OneVoice CRM and myRA CRM, that needed to be improved upon to meet their goals. Southpoint was hired to address the deficiencies and continue to enhance the instances. The OneVoice CRM system provides functionality that improves the customer experience by enabling the Fiscal Service to obtain a single view of a customer interactions across all business lines so that Fiscal Service appears as “OneVoice” to the customer. Business lines within the bureau primarily operated in silos and utilized various methods to track customer interactions making it difficult to analyze cross agency customer data.
SouthPoint leveraged an Agile development approach to implement enhancements in the two Salesforce orgs, Fiscal Service OneVoice CRM and myRA CRM. We migrated these two instances to the Salesforce Government Cloud and automated several business processes. We configured the OneVoice CRM Salesforce instance to manage onboarding for its customers allowing complete transparency and real-time status for leadership and team members. Southpoint automated a 20-page customer application and exposed the form to external customers to streamline the request and approval processes for database access. This group utilizes a stringent approval process within OneVoice CRM to process these requests improving visibility into where the request sits in the approval process. We also developed a tool to manage internal IT projects within 4 weeks, replacing a cumbersome, legacy tool.
The Consumer Protection Safety Commission (CPSC) Small Business Ombudsman faced the challenge of providing consumers with information to product safety laws and regulations in an efficient manner. CPSC staff received numerous phone calls from consumers needing answers to questions about product regulations.
Southpoint designed an Education Learning compliance safety wizard that walks users through a series of questions to produce a comprehensive report of recommended guidelines applicable to the product. The step-by-step process assists consumers in navigating, understanding, and complying with product regulations. We exposed the Visual Workflow based wizard through a VisualForce page called from the CPSC website. Southpoint also created a backoffice feature in the Sales Cloud environment that gives the Small Business Ombudsman the ability to manage the questions asked within the wizard and the regulations associated with each question.
The Education Learning wizard simplified the consumer product safety rules so that consumers with no prior experience could develop their products with step-by-step guides and Q&A. The wizard is featured prominently on the CPSC homepage as a resource to small businesses.
Contract Number: GS00Q17GWD2057
DUNS Number: 962455601
Contract Point of Contact:
Nicale Nxumalo
Email: nnxumalo@southpointconsulting.com
Phone: 703.910.5089
View additional details here: https://www.gsaelibrary.gsa.gov/
Southpoint Consulting Inc. provides solutions that achieve measurable results for Public Sector, Commercial and Nonprofit clients. Our consultants bring years of industry expertise and thought leadership in multiple areas.
We offer Salesforce.com Architecture, Design, Migration Planning, and Implementation services to a variety of organizations. Our certified Salesforce.com developers deliver solutions that reduce cost and improve business process efficiency through automation.
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Our capabilities also include Service Oriented Architecture (SOA) and System Integration using various technologies and platforms such as Java/JEE, .Net, Portals, force.com, Oracle and MS SQL Server. Our methodology includes assisting clients in clearly defining the strategic vision, goals and expected business outcomes for the solution prior to the implementation or configuration process.
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Southpoint provides expert Enterprise Architecture (EA) services to improve how IT resources are used to achieve business goals and objectives. In addition to building architectures, we provide EA Repository Implementation services to improve architecture usability. Our IT Governance and Capital Planning and Investment Control services (CPIC) services complete our IT strategy offerings.
Our architecture approach also includes analyzing IT service alignment to the business. We utilize IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) best practices to improve IT Strategic Planning.
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We provide Project and Program Management services, utilizing PMP-certified experts and a disciplined management approach to improve business performance and generate results quickly. We also provide Stakeholder Communications and large and small Meeting Preparation and Facilitation support.
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Southpoint utilizes an Agile approach to support IT transformation initiatives for federal, commercial and nonprofit clients. Explore a few of our featured customers.
Southpoint Consulting, Inc. is a small woman-owned management and technology consulting firm focused on delivering results-oriented services to our clients. Our seasoned professionals bring years of experience to our engagements.
We are a management and information technology consulting firm dedicated to providing superior services to our customers. We combine business acumen and innovative technology solutions to help clients achieve their goals and enhance business performance.
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At the core of our company is our value system. Respect, Inclusiveness, Honesty, Transparency, and Excellence form the foundation for everything we do.
Since 2009, we have worked closely with our clients to develop end-to-end solutions that achieve their desired business outcomes. We offer information technology strategy, enterprise architecture, solutions architecture, and program management services.
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